How to Order

 You can place a secure order on this web site by visiting our online product catalog, which contains our full line of Quality Saunas, Wine Storage Systems, and Steam Equipment. Items for sale will have a "purchase online" button next to them -- just click the button to add the item to your "shopping cart". When you are finished shopping, click the "checkout" button to submit your order (the checkout button will appear after you have added at least one item to your shopping cart).

You can also browse and shop our huge online catalog of products and accessories. All purchases are completely secure -- visit our online product catalog to get started!

 Features:  
  • Grade A and better clear select Western Red Cedar for their natural resistance to decay.
  • Custom design service to accurately assist from the earliest planning stages.
  • Eased edges on all benches and trim, using vertical grain material for stability.
  • Blind fastening for all benches and floor grids.
  • A large assortment of accessories to enhance usage.

Packing and Shipping:

  • Rooms are packed in high-strength cardboard containers securely banded to hardwood pallets/skids.
  • Each unit is 3-4' wide and approximately 7-8' long and can be anywhere from 18" to 4' in height. The size of your sauna room determines the total weight, which can range from as little as 340 lbs. to over 2,000 lbs.
  • Shipments are made via common carrier and are scheduled in advance by the freight handler.
  • It is not necessary to have a forklift available for unloading.  
  • In most cases the packaging is opened and the individual components are unloaded individually. The shipping company is not responsible for unloading freight into your home unless arranged specifically with them in advance.
  • You will be asked to provide sufficient assistance in unloading the freight from the truck at the street, making this a curb-side delivery.
 
  Terms and Conditions

 All terms, prices, specifications and policies are subject to change without notice. Price quotes documented by Baltic Leisure Co.'s corporate office will be honored for 30 days.

PRICES:
All prices are subject to change without notice and are F.O.B. Oxford, PA 19363 unless otherwise noted. Prices do not include applicable taxes.

TERMS:
Net 30 days for established commercial accounts. A 1-1/2% per month service charge, or 18% annum will be charged on all overdue balances. Non-current accounts will revert to C.O.D.

Non-commercial customer payment terms are 50% down upon placement of order. Balance due prior to shipment. All major credit cards accepted. Orders pre-paid in full by check or money order can deduct 1% not including freight.

RETURNS:
A Returned Goods Authorization (RGA) form must be obtained from Baltic Leisure Co. before any material may be returned. Only items originally purchased within 30 Days of the return request and of current standard design will be considered for return. Date of original purchase and invoice number, as well as exact reason for return must be included with the request. All returned materials are to be sent Freight Prepaid and are subject to a 20% restocking fee. The following return rules also apply:

  • Sauna Rooms (Pre-built, Pre-cut), Wine Racking Systems, Wine Lockers, Walk-in Humidors, Custom Door Units, Custom Benching:
    The above listed products are manufactured on a per order basis to customer specifications and as such cannot be returned for credit or refund.
     
  • Sauna Heaters, Controls, Lighting Systems, Wine cooling units, Steam Generating Equipment, Humidification Units:
    The above listed products all require connection to an electricity supply and as such cannot be returned once connection has been made. A request for return authorization can be made if the product has not been unpackaged or connected to an electricity supply line and will be subject to a 20% restocking fee.
     
  • Steam Generators, Steam/Shower Enclosures, Shower Columns:
    The above listed products all require connection to a water supply and as such cannot be returned once connection has been made. A request for return authorization can be made if the product has not been unpackaged or connected to a water supply line and will be subject to a 20% restocking fee.

DAMAGE / SHORTAGE CLAIMS:
Hidden and shortage claims must be made to Baltic Leisure Co. within 10 days of receipt of merchandise. Baltic Leisure Co. is not responsible for goods damaged or lost in transit. Please immediately inspect your goods at the time of delivery. When signing the freight company Bill of Lading, indicate any and all possible damage. If hidden damage is discovered you must contact Baltic Leisure within 10 days.

WARRANTY:
All warranties are limited in nature and scope. Baltic Leisure Co., manufacturer of the Baltic prebuilt / precut Sauna Rooms, hereby warrants their prebuilt / precut rooms against defects in workmanship or materials for a period of five (5) years from date of purchase for residential indoor applications and one (1) year from date of purchase for commercial and outdoor applications. This warranty applies to the sauna room, sauna heater and control systems and does not include accessory items. In general, these warranties are restricted to replacement of any defective item or repair at the factory service center. Those items sold by Baltic Leisure Co., but manufactured by others, are subject to their respective manufacturer's warranties and policies. In no event shall Baltic Leisure Co. be responsible for resulting or consequential damages or costs.

This warranty is non-transferable and shall extend only to the original customer named on the Receipt of Certificate of Warranty. This warranty will be null and void unless the Receipt of Certificate of Warranty is completed in full and mailed to Baltic Leisure Co. within fifteen (15) days of delivery. This warranty extends to ordinary or normal wear and tear only and does not cover damage or wear caused by Acts-of-God including but not limited to fire, flood, extreme weather conditions, insect or animal infestation. This warranty does not extend to damage resulting from abuse, neglect, or improper use of the sauna room and/or equipment. This warranty also does not extend to damage or failure cause by attempted repair or alteration by any person other than a representative of Baltic Leisure Co. or their designated repair person.

Written notice of any defective condition should be mailed to Baltic Leisure Co. within fifteen (15) days of discovery. Failure to give such notice shall void this and all warranties. Any and all assistance rendered by Baltic Leisure Co., or its dealers and representatives, shall not extend or revive the warranty where such written notice has not been received within said fifteen (15) day period. Upon receipt of such notice of defect, the sole obligation of Baltic Leisure Co. and its dealers or representatives shall be to repair at a Baltic Leisure Co. warehouse or at its dealer or representative warehouse the defective unit or part

  1. At no charge during the first year.
    2.
  2. During the extended warranty period covering the unit, at no charge for parts and shipping costs with a reasonable charge to the customer for any labor cost incurred by Baltic Leisure Co. and or its dealers and representatives in any repair or replacement pursuant to this warranty.

Either new or factory reconditioned parts or units may be used in such repair or replacement. Except as otherwise required by applicable State Law, shipment of any defective parts or unit to and from Baltic Leisure Co. shall be solely at the expense of the customer.

If service is required, contact your local Baltic Leisure dealer, representative, or contact the sales and service department for Baltic Leisure Co. at (610) 932-5700.

PRODUCT LIABILITY:
The buyer acknowledges that the goods sold to them by Baltic Leisure Co. can cause property damage and personal injury if not properly sized, handled and installed. The buyer further agrees to indemnify and hold harmless Baltic Leisure Co. from any and/or all claims for damage, loss and/or liability arising from the improper handling, sizing, installation or use of goods.